We will always try to despatch your order within 3 working days of receiving it. You can check the status of your order by logging onto the "My Orders" area of the website.
If you’ve not had your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries please let us know by calling 0800 9520089 between 9am and 5pm Monday to Friday or by emailing firstname.lastname@example.org
Please note that if you order more than one product they may be despatched separately and arrive with you at different times.
Our standard postage charges are as follows:
- UK: £2 per order plus £1 per item
- Europe: £3 per order plus £1 per item
- Worldwide: £4 per order plus £1 per item
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Lost or Undelivered Orders
If your order hasn’t been delivered please read the information below to find out what to do next.
You need to allow 15 working days from the date of despatch before an item is considered missing by Royal Mail or courier companies (25 working days for international orders).
Check with your neighbours; they may have taken the parcel in on your behalf. You should also check with your local Royal Mail collection office, they may be holding the item if they couldn’t deliver it.
If your item is not delivered within this timeframe please complete our Lost Goods form and return it to us. You can download the form here.
Visit London Undelivered Items Form
You must return the form within 28 days. Please send the form to:
Visit London Web Shop
C/O Internova UK Ltd.
Unit 4-5 Provident Works
Or, scan and return your completed form to email@example.com
Once we receive your completed form we will send a replacement item to your address.
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